New Return Policy
No Restock Fees:
If your order arrives and it is not right, we will fix it.
Doesn’t fit or just not happy with it? You can return any new, unused and unaltered item within 10 days of delivery of your item. We will issue a full refund to your original payment method.
Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
Once your return is received and inspected by Pete’s Superbike (usually within 48 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
You are responsible for all shipping costs associated with getting your order back to a Pete’s Superbike.
Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact us if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!
See below for instructions on where/how to get your return order back to us. Items should not be shipped back to the manufacturer; all returns need an RA (Return Authorization) number and will need to be returned to Pete’s Superbike.
Return Shipping Options:
For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.
All shipments must be made prepaid; packages shipped COD will be rejected. Any Refused, Undelivered, or Abandoned package will be subject to a $10 Service Fee.
Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you’ll claim the inventory and get your new gear fast!
There will be a flat rate of $15 to cover the shipping costs for the exchanged items sent to you.
You are still responsible for return shipping costs on your original order back to us.
Used or Damaged Merchandise:
Any merchandise which has been “taken out for a ride” is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your helmet on indoors before heading out for a ride.
Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
Facebook Marketplace, Kijiji and online forums are excellent resources if you have a used item you do not want that can no longer be returned to Pete’s Superbike.
Apparel and Helmets:
Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.
Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.
Electronics, Hard Parts, Tools, Tires:
Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
Any Tool or Chemical that has been opened or seal broken is non-returnable.
Open box items for which the packaging has been destroyed are not returnable.
Each manufacturer has its own warranty policy. Pete’s Superbike will assist customers with their warranty; however Pete’s Superbike does not provide any direct warranty on any item sold.
Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.
Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer’s policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (UPS). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!
You can request a return authorization number (RA#) By email at email@example.com or by phone 1-855-732-1222
You have 10 days from the day the RA is issued to return your merchandise. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the manufacturer’s product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department. Returns should be shipped to the following address unless otherwise noted on your return authorization instructions:
Attn: Returns (RA# XXXX)
904 Route Harwood
Please retain your return tracking information. Pete’s Superbike is not responsible for packages lost during return shipment. You will receive a confirmation email from Pete’s Superbike when your return is processed which will include the full details of refund credited.
Questions / Concerns:
If anything is unclear or if your have a special circumstance, give us a shout!
We can be reached by phone at 1-855-732-1222