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Return Policy

Please inspect your order upon receipt.

No refunds will be issued, only credits to your account will be made or exchanges for a different size.

You can return any new, unused and unaltered item within 10 days of delivery of your item. Only credits to your account will be issued and can be used for futur orders with Pete’s Superbike, exchanges for a different size are also offered.  

All Helmets are final sale and non returnable.

Refund Policy:
Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.

Once your return is received and inspected by Pete’s Superbike (usually within 48 hours of receipt) a credit will be applied to your account.

You are responsible for all shipping costs associated with getting your order back to a Pete’s Superbike.

See below for instructions on where/how to get your return order back to us. Items should NOT be shipped back to the manufacturer or our supplier; all returns need an RA (Return Authorization) number and will need to be returned to Pete’s Superbike.
 

Return Shipping Options:
For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.

All shipments must be made prepaid; packages shipped COD will be rejected.
 

Exchanges:
Need to make an exchange? Please give us a call at 1-855-732-1222 or email us at info@petessuperbike.com

There will be a flat rate of $15 to cover the shipping costs for the exchanged items sent to you. Excluding tires. Tires will be charged the actual shipping costs given by the web site.

You are still responsible for return shipping costs on your original order back to us.
 

Used or Damaged Merchandise:
Any merchandise which has been “taken out for a ride” is considered used and cannot be returned.

Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.

Facebook Marketplace, Kijiji and online forums are excellent resources if you have a used item you do not want that can no longer be returned to Pete’s Superbike.
 

Apparel and Helmets:

All Helmets are final sale and non returnable.

Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.

Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.
 

Electronics, Lubs, Hard Parts, Tools, Tires:
Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.

Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.

Any tool or chemical that has been opened or seal broken is non-returnable.

Open box items for which the packaging has been destroyed are not returnable.

All tires being returned have a restock fee of 20%.
 

Defects:
Each manufacturer has its own warranty policy. Pete’s Superbike will assist customers with their warranty; however Pete’s Superbike does not provide any direct warranty on any item sold.
 

Warranty Returns:
Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.

Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer’s policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
 

Damaged Items:
Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (UPS). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!
 

Returns Process:
You can request a return authorization number (RA#) By email at info@petessuperbike.com or by phone 1-855-732-1222

You have 10 days from the day the RA is issued to return your merchandise. Please do not tape anything to the original product packaging! We need to get all products (and their packaging) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the manufacturer’s product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department. Returns should be shipped to the following address unless otherwise noted on your return authorization instructions:

Pete’s Superbike
Attn: Returns (RA# XXXX)
904 Route Harwood
Suite 1
Vaudreuil-Dorion, Quebec
J7V8P2

Please retain your return tracking information. Pete’s Superbike is not responsible for packages lost during return shipment.
 

Questions / Concerns:
If anything is unclear or if your have a special circumstance, give us a shout!

We can be reached by phone at 1-855-732-1222