Apparel Exchange/Return Policy
It is the responsibility of the customer to ensure correct and proper sizing when placing an order. There are no returns, cancellations or exchanges on any apparel, no exceptions. This includes apparel such as leather suits, jackets, pants, clothing, boots and gloves. If you have any questions regarding sizing, please refer to the manufacturers sizing charts or contact Pete’s Superbike for further assistance.
The following are final sale, no exchanges, cancellations or returns:
- - Helmets
- - Apparel And Protection
- - Special Order Items
- - Made To Order Items
- - Electrical
- - Race Bodywork
- - Clearance Items
- - Items Removed From Original Packaging
- - Parts That Have Been Installed Or Attempted To Be Installed
Product Exchange/Return Policy
If you would like to exchange a product, contact Pete’s SuperbikeÂ within one (1) day upon the receipt of the sales order. All returns must be approved by Pete’s Superbike. Upon Pete’s SuperbikeÂ approval for inspection of the returned product, Pete’s SuperbikeÂ assigns a Return Authorization (RA) Number. The RA number is only for the product that Pete’s SuperbikeÂ has approved for inspection.
Shipping costs of the returned product is the liability of the customer; Pete’s SuperbikeÂ does not accept any collect on delivery (COD) shipments. The RA number must be clearly marked on the outside of the box; returns without the marked RA number will be refused and may be returned to the customer. All approved returns must received by Pete’s SuperbikeÂ within ten (10) days of the RA number provided to the customer. Always send your item back Canada Post with tracking and email us the tracking number.
All returned merchandise must be in its original packaging with attached tags, instructions and in new condition. Both the product and packaging must be in new condition free from scratches, blemishes, tears or dents. It is the customer’s responsibility to ensure the returning merchandise to Pete’s SuperbikeÂ is adequately packaged, preventing any loss or damage to the returning product. Any parts that have been removed from the package or attempted to be installed are not returnable.
All claims for missing products must be made by the end of the next business day upon the receipt of the order, after that time Pete’s SuperbikeÂ will not be liable for any shortages.
For all claims for damaged merchandise you must contact us by the end of the next business day and ensure that you keep all shipping cartons and all packaging materials for carrier inspection. We will then make a claim to the carrier.
All returned merchandise toÂ Â Pete’s SuperbikeÂ is subject to a 20% restocking fee. All canceled orders are subject to a 20% restocking fee if the item has already been ordered in. Any purchases that are refused and returned toÂ Â Pete’s SuperbikeÂ are deemed non-deliverable and subject to a restocking fee, and all shipping costs.
Shipping and insurance costs are non-refundable. If a refund is approved by Pete’s Superbike, the reimbursement of money will be issued to the customer in the same monetary form as the payment was made to Pete’s SuperbikeÂ at the time of the purchase. Refunds are not instantly done. Allow up to 1 week for us to make the refund then it can take an additionnal 10 days to show on your statement.